Your new Schwab account, one step at a time
This Crown Haven guide sits beside your Schwab application. It explains each screen in plain language, with optional recorded audio. Nothing you do here changes your application.
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Questions? Call (317) 564-4691or email family@crownhaven.com
Complete all actions in your actual Schwab application. The example screens are illustrations, and your screens and required steps may vary. Audio uses recorded guidance and never moves to the next page on its own. This guide does not collect your information, submit an application, or record your approvals.
Your invitation · Step 1 of 15
Open your invitation
- Open the personalized approval email sent for your Schwab account and select Review Envelope. You can also look for the notification in your Message Center.
- Check that the invitation addresses you by name. If you share an email address with another signer, each of you must use your own personalized invitation.
- You will see only the accounts and documents that require your approval. Each signer also needs their own Schwab Alliance login, which can be created during this process.
Your invitation may display your advisor’s firm name and logo. The sample email is shown for reference.
Your invitation · Step 2 of 15
Get ready to begin
- Review the welcome screen and the summary of the steps you will complete.
- Read What you’ll need and have the requested information ready. This list depends on the accounts and transactions in your .
- Select Get Started to begin reviewing your application.
A digital envelope is the collection of account forms, agreements, and any funding instructions your advisor has prepared for you.
Your information · Step 3 of 15
Sign in and verify your identity
- Sign in with your own credentials. If you do not have a login, follow the prompts to verify your information and create one.
- If prompted, enter the personal information requested on the secure Schwab screen. Schwab uses it to verify your identity and look for an existing profile.
- When the screen offers a text message or phone call, choose an available method, enter the access code you receive, and select Continue.
Follow the prompts in your own application; your verification screens may differ from these examples.
Your information · Step 4 of 15
Check your personal details
- Review your name, contact details, address, and employment information carefully.
- Complete any missing details and correct fields that your application allows you to edit.
- If you already have a Schwab profile, certain information, including your name, Social Security number, email address, citizenship, and date of birth, may be locked. For new clients, Social Security number and date of birth may also be locked after verification.
- If a detail is incorrect and you cannot edit it, contact your advisor before continuing.
Check both your personal information and employment information before moving to the next section.
Your information · Step 5 of 15
Choose your trusted contact
- Decide whether to add a person. Schwab or your advisor’s firm may contact this person if financial exploitation is suspected.
- If you want to add a contact, enter the requested details in this section.
- If you already have a trusted contact and enter a different person, the new entry replaces the existing contact. To keep both, enter both people here.
- If you leave this section blank, an existing trusted contact designation remains in place.
Review your choice and the contact details before continuing.
Your preferences · Step 6 of 15
Review your tax certification
- Read the tax withholding certification shown in your application.
- Indicate whether the IRS has notified you that you are subject to . Choose the response that accurately reflects your circumstances.
- Review the certification statements. Select the certification checkbox only if the statements are accurate, then select Next: Electronic Signature.
If you are unsure how to answer, get clarification from your tax professional before certifying.
Your preferences · Step 7 of 15
Review electronic authorization
- Read the agreements in your .
- These explain how you will authorize documents electronically instead of signing a paper copy.
- If you agree, select the acknowledgment checkbox and scroll down to continue. If you have questions, contact your advisor before agreeing.
Take time to read the agreements in your live application before selecting any acknowledgment.
Your preferences · Step 8 of 15
Set your document delivery preferences
- Review the options and choose how you would like to receive your account documents.
- Select Yes if you want electronic delivery. Select No to review options for receiving some or all documents on paper.
- If your envelope includes a managed account, review the Subscription prompt and make the selection requested.
- Read the acknowledgment, select the checkbox if you agree, and select Next.
Choose the delivery method that works for you and review the terms shown for that choice.
Your preferences · Step 9 of 15
Read your advisor’s documents
- Open each document your advisor’s firm has included and read it before approving.
- Use the individual document links to view or download a document. Select Download advisor documents package if you want to save the complete set.
- If you have questions about any part of a disclosure, contact your Crown Haven Wealth Advisors team before acknowledging it. Once you have reviewed the documents, select each applicable checkbox and then select Next in your Schwab application.
The documents in your envelope may differ from those shown in the example. Review the full documents in your Schwab application.
Your account · Step 10 of 15
Continue to your account review
- Check the progress screen. Your initial online setup is complete, and you are ready to review your account.
- The setup steps apply to all accounts in this and only need to be completed once.
- Select Next to review the first account. If your envelope includes more than one account, follow the review steps for each.
Completing online setup is one stage of the process; continue through the account review and approval screens.
Your account · Step 11 of 15
Review your account details
- Check the account type, settings, features, and any other account information displayed.
- Add or update information where the application allows. Contact your advisor if anything is incorrect and you cannot change it.
- Read what your advisor’s firm is authorized to do on your behalf. Acknowledge only the authorizations you understand and agree to.
- Scroll down to review the account terms and conditions.
Review every account separately, even if some details are the same.
Your account · Step 12 of 15
Read the account terms and conditions
- Read each section of the terms and conditions for this account. The agreements depend on the selections in your application.
- Select each agreement checkbox only after you have reviewed and agreed to that section. The next section may expand automatically.
- If an authorization is unclear, contact your advisor before agreeing. The required approvals must be completed to proceed.
- When all sections are reviewed and approved, select Next. Repeat the review for each account in your envelope.
Use the full agreements in your application; the image here is an example for navigation.
Funding, if included · Step 13 of 15
Check your transfer instructions
- If your envelope includes , review the instructions for moving assets into your new account.
- Check the accounts involved, cash amounts, and securities or positions listed for transfer.
- Edit the information where permitted. If the instructions do not match what you intend, contact your advisor before proceeding.
This step appears only when your advisor included a transfer of assets in your envelope. If it does not appear, continue with the next screen in your application.
Funding, if included · Step 14 of 15
Review the funding agreements
- If your application includes a transfer, read the related terms and conditions.
- If your envelope also includes bank transfers (), check instructions, or internal transfers, review the approval pages for those transactions too.
- Confirm that you understand and agree to each required section before selecting its checkbox. Then select Next to continue the approval process.
Only approve the funding instructions you intend to authorize. Ask your advisor about any details that are unclear.
Confirmation · Step 15 of 15
Confirm that your approval was recorded
- Look for the confirmation screen showing that your approval has been recorded.
- Read the next steps for your and note any remaining actions or follow-up described on the screen.
- Select Close when you have finished. If there are other signers, each person must complete their own approval process.
Your approval has been submitted for processing. Follow the confirmation screen and your advisor’s updates for the status of your new account.
Adapted from the supplied Schwab digital onboarding guide. Application examples adapted with Crown Haven branding. This walkthrough does not submit an application or record your approvals.
You have reached the end of the guide
Thank you for taking the time to review each step carefully.
This guide does not submit anything to Schwab. Your approval is recorded only in your Schwab application, on its confirmation screen.
If anything was unclear, the Crown Haven team is glad to help.